If you need to return the items…
Which does not occur often with Scar heal, however, sometimes blunders or mistakes happen and you may not be fully satisfied with our product. Please repackage the item and please enclose a note stating the reason for the return so we can investigate and ensure the instance does not occur in the future. Return address details are found below.
Given the nature of the products all returns MUST BE unused and unopened (we adhere to strict health and hygiene conditions).
1. The goods must be unused
2. Goods must be in their original condition & packaging.
3. Goods must be received back within 14 days from the day you receive your order.
Please use a courier, as ScarHeal.co.za cannot be held accountable for returned items not received back. All returned items are subject to a 15% restocking fee. Returns are the responsibility and expense of the customer.
Wrap your return in the same packaging where possible in which you received it and enclose the packing slip. Return via courier (to-door, no post office returns will be collected/permitted).
Returns address
Email us for the return address.
If we suspect that the goods have been used or any of the above conditions are not met, regrettably we reserve the right to return the goods without notice (and with re-shipping costs being the responsibility of the buyer). Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. A full refund will be made within 7 days from cancellation of the order, provided the goods are returned to us in their original condition. (excluding delivery).
Refunds are made via bank transfer to t
he customer’s designated South African bank account – or for store credit where applicable. Notice is given that free offers and our P&P (postage and packaging) costs will be accounted for if returned goods takes the order value below the free offer level. The value of free offer goods will be deducted from any refund that may be due.
NB:
To avoid refund deductions please return any free offer goods with your returns if your order value will drop below the free offer level. All Packages returned to us unclaimed via our couriers will be subject to reshipping charges as defined on our delivery page. Wrap your return in the same packaging in which you received it and enclose the packing slip.