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Scarheal.co.za offers 2 forms of shipping and a collection option. All orders are shipped within 1 working day of receipt of payment. (Eg: if payment is received on Monday before 13H00, your order will be shipped before 14H00 on Tuesday. If your payment is received on Friday after 13H00, your order will be shipped before 14H00 the following Monday)More on shipping click here
Returns & Exchange
If you would like to return an item, please enclose a note stating the reason for the return. Return address details are found below.
Given the nature of the products all returns MUST BE unused and unopened (we adhere to strict health and hygiene conditions).1. The goods must be unused
2. Goods must be in their original condition & packaging.
3. Goods must be received back within 14 days from the day you receive your order.
Please use a courier, as ScarHeal.co.za cannot be held accountable for returned items not received back. All returned items are subject to a 15% restocking fee. Returns are the responsibility and expense of the customer.Please click here for more returns information
How long after I have had surgery can I use Scar Fx Silicone Scar Therapy?
Your sutures or staples have to be removed and the wound must be closed and dry.
How many purchases must I make of Scar FX Silicone Scar Treatment?
You only need one piece of Scar Fx Silicone Scar Treatment for the duration of the scar therapy treatment.
Why do we get scars?
When your skin is traumatised it produces more collagen. The more collagen produced the bigger and darker the scar gets.